Effective date: 1 May 2026 · Last updated: 15 May 2026
Cancellation Period & Refund Table
| Time of Cancellation | Refund Amount |
|---|---|
| 72+ hours in advance | %100 refund |
| 24-72 hours in advance | %50 refund |
| Less than 24 hours | No refund |
| Operator/weather cancellation | %100 refund or alternative date |
| Medical report | %100 refund |
1. Customer-Initiated Cancellation
If you wish to cancel your booking due to a change of plans, personal reasons or any other reason, the following rules apply:
- Cancellation 72 hours or more in advance: 100% of the amount you paid is refunded.
- Cancellation between 24 and 72 hours: 50% of the amount you paid is refunded.
- Cancellation less than 24 hours: No refund is available. (See below for the medical report exception.)
2. Weather and Operator-Related Cancellation
%100 Refund Guarantee
In the event of an operator cancellation (wind >25 km/h, reduced visibility, precipitation, technical failure, etc.), since the cancellation is on our side rather than yours, of the amount you paid 100% of the amount you paid is refunded.. Alternatively, a date change can be made; in that case no extra charge applies.
3. Medical Report Exception
In cases such as illness, accident or pregnancy arising after the booking, an official medical report a 100% refund is issued upon submission. The report must be dated after the booking date.
4. Late Arrival / No-Show
If you are not ready at the meeting point at the designated time, you are not entitled to a refund. We recommend confirming your hotel pick-up time at least 24 hours in advance.
5. Refund Time & Method
- Once the refund is approved 5-10 business days it is credited back to the card used for payment.
- Banks may take a further 2-7 business days to process the refund.
- The refund is made to the original payment method; it cannot be transferred to another card.
6. How to Request a Cancellation
- Email: [email protected] — booking number + reason for cancellation.
- WhatsApp: +90 537 464 78 61 — instant request.
- You will be notified by email as soon as the request is approved.
Fairness Guarantee
Our cancellation policy is one of the most transparent in Cappadocia. No commission is deducted for weather-related cancellations; a 100% refund is given. The only exception is cancellation less than 24 hours in advance — this is intended to cover the operator's labour costs.